At Akiba, we take your privacy seriously. This Privacy Policy explains how Klyntix Technologies collects, uses, and protects your personal information when you use our WhatsApp-based savings platform at akiba.com.ng. By registering and using Akiba, you agree to the practices described in this policy.
1 Information We Collect
When you register and use Akiba, we collect the following information:
- Personal details: Full name and WhatsApp phone number
- Savings preferences: Daily savings amount and cycle length
- Transaction data: Payment records, savings history and payout details
- Bank details: Account number and bank name provided for payouts (collected only when needed)
- Usage data: How you interact with our WhatsApp bot and website
- Referral information: Referral codes used during registration
2 How We Use Your Information
We use your information for the following purposes:
- To create and manage your Akiba savings account
- To send your daily 10:00 AM savings reminder on WhatsApp
- To process your daily savings payments via Flutterwave
- To track your savings balance and cycle progress
- To process your payout at end of cycle to your bank account
- To verify your identity and prevent fraud
- To communicate important account updates
- To improve our platform and services
3 How We Protect Your Information
Your security is our highest priority. Here is how we protect your data:
- Encrypted connections: All data transmitted via SSL/HTTPS encryption
- Secure payments: All payments processed by Flutterwave — Nigeria's most trusted payment infrastructure
- Limited access: Only authorised Klyntix Technologies staff can access your data
- No password storage: We do not store passwords — access is via WhatsApp verification only
- Bank details: Collected only at payout time and not stored permanently
4 Information Sharing
We do not sell, rent or trade your personal information to third parties. We only share your information in the following limited circumstances:
- Flutterwave: To process your payment transactions and payouts
- Meta/WhatsApp: To deliver messages through the WhatsApp Business API
- Legal requirements: If required by Nigerian law or regulatory authorities
- Business transfer: If Klyntix Technologies is acquired or merged, your data may transfer to the new entity
We will never sell your data to advertisers or marketers.
5 Data Retention
We retain your personal information for as long as your account is active and for a reasonable period after account closure for legal and regulatory compliance purposes.
Bank account details provided for payouts are deleted after successful transfer. Transaction records are kept for a minimum of 5 years as required by Nigerian financial regulations.
6 Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and data (subject to legal obligations)
- Portability: Request your savings history in a readable format
- Objection: Object to certain uses of your data
To exercise any of these rights contact us at support@akiba.com.ng
7 WhatsApp Communications
By registering on Akiba you consent to receiving WhatsApp messages from us including:
- Daily savings reminders at 10:00 AM
- Payment confirmations
- Savings balance updates
- Payout notifications
- Important account alerts
You can opt out of non-essential communications at any time by messaging us on WhatsApp.
8 Nigerian Data Protection
Akiba operates in compliance with the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA). We are committed to processing your personal data lawfully, fairly and transparently.
9 Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes we will notify you via WhatsApp and update the date at the top of this page. Your continued use of Akiba after changes constitutes acceptance of the updated policy.
10 Contact Us
If you have any questions about this Privacy Policy or how we handle your data please contact us:
- Email: support@akiba.com.ng
- Company: Klyntix Technologies
- Website: akiba.com.ng
We will respond to all privacy related queries within 5 business days.